FAQ New

>> You can contact our customer service officer for further action. If possible, you should contact us directly before we pack your order.

>> You can report to our customer service officer for further action.

>> Sorry. All orders cannot be changed after placing order or making payment.

>> Parcel Tracking details will only be available after the package has been collected by the courier company.

>> We also offer cash on delivery (COD) for delivery within Malaysia. Please note that the COD service depends on the availability of the COD service provided by the appointed courier company.
>> The recipient is responsible for agreeing to the delivery method when the recipient is contacted by the courier and to pay in full for the product upon delivery.
>> Payment method : Cash payment upon delivery.

>> Shipping charges will be charged based on the location of the customer’s shipping address.
>> Peninsula: MYR 9.00
>> Sabah & Sarawak: MYR 15.00

>> Delivery is done throughout peninsular Malaysia, Sabah and Sarawak.

>> It depends on the customer’s area and the number of orders available that day. If the recipient is not available at the time of delivery, the courier service provider will attempt a second or third delivery attempt (subject to the designated courier company). If there is no response from the recipient after the second or third attempt, the item will be returned to the sender.

>> Delivery is only done on working days (easyparcel)

>> No limit for orders. However, shipping costs will change according to the total weight of the order (subject to the appointed courier company)

>> Students must be from the B40 target group of individuals, and screening will be conducted if many students register for a batch.

CATEGORY

FAMILY INCOME

B40 – CLASS B1

B40 – CLASS B2 

B40 – CLASS B3

B40 – CLASS B4 

Less than MYR 2500

 MYR 2501 – MYR 3170

MYR 3171 – MYR 3970

 MYR 3971 – MYR 4850

>> Registration will be approved within 1 to 3 working days.

>> Students will undergo learning classes for 2 to 3 months

>> Yes, there are options for online and offline classes according to the category chosen for learning.

>> Yes, a payment as low as RM60 per month will be charged as a Commitment Fee. Payment can be made in cash or transfer after the class starts.

>> You can register as an instructor in the “About us” menu area according to the terms and conditions that have been set.
>> You have the opportunity to become our instructor after you finish being our student according to the qualifications that have been set.

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